Terms and Conditions

Should you wish you place an order for a new door with us please note the following:

The Purchaser is responsible for obtaining any necessary building, planning or other consents.

The customer agrees to permit access to the property at reasonable times so that installation can be completed.

The Company will install your new door as efficiently and as quickly as is possible to a standard a reasonable person would expect and will make good any damage caused to plasterwork or render during the installation surrounding the door to be installed. This will not include any existing decor, such as any damage to painting, wallpaper, tiles, etc., which will be the Purchaser’s responsibility.

We reserves the right to manufacture and install all doors as is deemed suitable. Various trims may be fitted if the Company should find it necessary.

The company or its representatives will in no way be responsible for any structural defects discovered in the property before or during the installation although any found will be reported/shown to the Purchaser.

We will not be liable for any delays which are caused by actual unforeseeable events or events outside of our control. We will always endeavour to arrange for delivery and installation off your door/s with as little delay as possible should any of the above events occur. As we live on an island and rely on shipping, any times and dates given are approximate and may vary so should not be taken as exact.

Cancelling Your Order

You have the right to cancel your order. This right can be exercised by informing us at any time within the period of 7 days starting from the date you confirmed your order.

If you decide to cancel within 7 days any deposit will be returned in full less £200 to cover the cost of the survey.

If you wish to cancel after 7 days and before 10 days we will attempt to cancel the manufacturing process. There is a total charge of £350 to cover the cost of the survey and cancelling the order.

If the door is already in the manufacturing process your door cannot be cancelled and the door will have to be paid for in full less installation costs.

None of the above effect your statutory rights

Last updated 8th March 2024